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General Question
Everything You Need to Know About Working With Synex Soft
We are a full-service IT company offering digital marketing, web development, AI, software development, cloud computing, cyber security, and IT consultancy. We serve businesses internationally from offices in Lahore, Pakistan and China.
We have been operating for over a decade, delivering 500+ projects across 15+ countries. Our team of 50+ certified specialists has maintained a 98% client retention rate throughout — which we consider our most meaningful metric.
Both. Small and medium businesses make up the majority of our portfolio. We offer flexible packages designed for every budget. If you have a goal, we have a plan that fits where you are right now.
Payment Question
We accept bank transfers, PayPal, Wise, credit/debit cards, and Payoneer. For international clients we recommend Wise or Payoneer for low-fee, fast transfers. Payment details are confirmed at project start.
No. Most projects are structured as 50% upfront, 50% on completion. For ongoing monthly services, payment is due at the start of each billing cycle. Larger projects can be split into milestone-based instalments.
None. We quote a fixed price before work begins and stick to it. Any scope change is discussed and agreed in writing before additional costs are incurred. What we quote is what you pay — always.
Maintenance Question
Yes. Every website project includes 30 days of free post-launch support. After that, we offer monthly maintenance plans covering updates, security patches, backups, speed monitoring, and minor content changes.
Depending on your plan: CMS and plugin updates, daily backups, uptime monitoring, security scans, SSL renewal, performance checks, and up to a set number of content edit hours per month. We send a monthly status report so you always know your site's health.
Clients on a maintenance plan receive priority support with a 4-hour response window. Critical issues like site downtime are treated as emergencies and escalated immediately. We aim to resolve most issues same-day.
Services Question
You can hire us for a single service — SEO only, web development only, Google Ads only. There are no forced bundles. Start with what you need now and add services as your business grows.
Book a free 30-minute strategy session. We review your business beforehand, identify your biggest opportunity, and recommend only the services that will move the needle for you right now — honestly, with no upsell pressure.
Both. Every engagement begins with a tailored strategy document covering goals, KPIs, timelines, and approach. You approve the strategy before execution begins. You own the document — it stays with you regardless of what happens next.
International Clients Question
Yes — international clients are the majority of our portfolio. We actively serve businesses in the UK, UAE, USA, Canada, Australia, Europe, and across Asia. All communication is in fluent English. Mandarin Chinese is also available through our China office.
With offices in Lahore (PKT) and China (CST), we cover time zones from the Gulf to the Asia-Pacific. We schedule calls at times that work for your location and ensure your account is actively managed during your business hours.
Not at all. Our clients span 15+ countries and many have previously worked with local agencies at significantly higher cost and lower results. We are Google-certified, Clutch-verified, and NDA-protected. We are happy to share case studies before you commit to anything.
Process Question
Fill in the contact form or WhatsApp us. We respond within 4 hours, schedule a free strategy call, conduct an audit of your current situation, and send you a custom proposal within 48 hours of that call. No lengthy onboarding forms.
It depends on scope. Basic website: 2–4 weeks. Full e-commerce build: 6–10 weeks. Custom software: 8–16 weeks. SEO and marketing services are ongoing. All timelines are confirmed in your proposal before work begins.
You stay involved. One dedicated account manager is your point of contact throughout. We share progress weekly, review milestones together, and never make significant decisions without your input and approval first.
Communication Question
Primarily via email and WhatsApp for day-to-day updates, and weekly video calls for milestone reviews. We use project management tools (Trello / Notion / ClickUp) to keep everything visible. You choose the communication style that suits you.
WhatsApp: within 1–2 hours during business hours. Email and contact form: within 4 business hours. We do not use automated first replies — a real person reads and responds to every message.
Clients on active maintenance or retainer plans have access to an emergency contact number. For critical issues like site downtime, we respond regardless of the hour. Non-urgent queries are addressed first thing the next business morning.
Still have a question we didn't answer?
Send us a message and a real specialist will reply within 4 business hours — no bots, no canned responses, just a straightforward answer to your specific situation.